In response to the COVID pandemic we have updated our booking terms and conditions to offer our guests complete peace of mind regarding their booking with Tasty Ski.
Guests who have booked a holiday with Tasty Ski will receive a 100% refund minus a £95 excess per person of the amount you have paid to Tasty Ski for the below reasons. This includes deposits, final balances and any extras that have been paid directly to Tasty Ski – for example airport transfers:
– If the Foreign and Commonwealth Office (or your country of travel origin equivalent) advise against non-essential travel to France
– If you are required to quarantine upon arrival in France due to the laws and regulations of the French Government
– If you are required to quarantine upon return to the country you are travelling from
– If the chalet you have booked with Tasty Ski has been forced to close due the laws and regulations of the French Government in that country, as well as any other local or public authority
– If France has closed its borders or is otherwise denying entry to visitors
These new booking terms are valid up until 48 hours before your arrival into resort. The above booking terms and conditions are applicable for all new bookings for winter 2020/21 and summer 2021 made after 20 August 2020.
COVID chalet procedures
For summer 2020 onwards we have implemented a number of procedures as a precaution to give you reassurance during these uncertain times. Our team is trained with our Covid specific cleaning best practices and our properties will be cleaned thoroughly and sanitised prior to your arrival in resort.
1 metre distance from our team and other customers must be respected at all times. This includes during meal times. For shared occupancy chalets there will be the option of eating on terraces or balconies in order to facilitate these social distancing measures.
Please wash your hands with hand sanitiser regularly in the chalet. Hand sanitiser will be supplied in all chalets.
The earliest check in on arrival day has been changed from 3pm to 4pm. This allows our team to carry out additional cleaning procedures. It is not a problem to drop bags off at the chalet in advance however it will not be possible to enter the chalet until 4pm. Please note it will not be possible to enter the chalet for any reason before 4pm – even to use a toilet.
Physical guest welcome packs will not be supplied. Rather we will email each guest a PDF welcome pack in advance of arrival.
During your stay you will be looked after by a chef and a host. They will be at the chalet each day but taking the additional precautions:Our team will wear PPE at all times in the chalet – masks and gloves.
Bedrooms will only be cleaned once during the week on Thursday afternoon. Please note we require that guests are not in bedrooms at this time.
Communal areas will be cleaned daily with particular attention paid to sanitising particular ‘touch points’ – front door handles, guest fridge door and handles, balcony door handles etc. Please do not enter the chalet kitchens at any point.
No passengers sitting next to driver.
Passengers to load own luggage (unless in cases of reduced mobility).
Passengers to clean their hands with hand sanitiser (provided) on entry to vehicle.
All passengers to wear masks for duration of journey. Please supply your own mask.
If you have booked a shared transfer then your wait time at the airport on arrival will be up to 3.5 hours. In reality it will almost certainly be less than this but the local transfer companies we use need to extend the wait time due to various changes to their service due to coronavirus. Please note it is possible to upgrade to a private transfer with no wait time at an additional cost.
Shared transfers will have a maximum of 4 passengers in 8-seater minibuses and maximum 7 passengers in 13-seater minibuses.